Refund policy
Healthy Tiffin Refund & Replacement Policy
(Perishable Food Service — U.S. compliant)
Refunds & Replacements
Because we sell fresh, perishable food products, traditional product returns are not accepted. However, we stand behind the quality and safety of every meal we deliver.
If your order is spoiled, contaminated, incorrect, incomplete, or not delivered, please contact us within 24 hours of delivery at support@myhealthytiffin.com. Please include your order number, a description of the issue, and photographs where applicable.
After reviewing your request, we will determine the appropriate remedy based on the circumstances, which may include a replacement meal, store credit, or refund, subject to this policy and applicable consumer protection laws.
Nothing in this policy limits any rights you may have under applicable law.
Food Safety & Spoilage Claims
Claims should be submitted within 24 hours of delivery. Claims received after this period may not be eligible for a refund or replacement due to the perishable nature of our products, except where required by law.
If a meal arrives spoiled or unsafe to consume, we will provide an appropriate remedy, which may include a replacement meal, store credit, or refund.
Delivery Definition
Delivery is considered complete when the order is delivered to the address provided and confirmed by the driver, including contactless deliveries.
Once delivery is complete, customers are responsible for promptly retrieving and properly storing the food.
Non‑Refundable Situations
We cannot provide refunds or replacements for:
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meals left outside after delivery
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meals not refrigerated promptly
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dissatisfaction based on taste preference
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orders placed with incorrect delivery information
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cancellations after food preparation has begun
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claims that are fraudulent, abusive, or inconsistent with available delivery records or other evidence
We reserve the right to deny refund or replacement requests where there is evidence of abuse or fraud.
Nothing in this section limits rights provided under applicable consumer protection laws.
Order Cancellations
Orders may be canceled until the earlier of:
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one (1) hour before the scheduled delivery window, or
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the time food preparation begins.
Once food preparation begins, orders cannot be canceled.
Incorrect or Missing Items
If we deliver the wrong meal or miss an item, we will investigate the issue and provide an appropriate remedy, which may include delivering the correct item, issuing a refund, or providing store credit.
Delivery Issues
If your order is marked as delivered but you did not receive it, contact us within 2 hours of the delivery notification. We will investigate the matter using available delivery records and other evidence and determine an appropriate resolution.
Force Majeure
We are not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, or other force majeure events.
Allergy & Ingredient Information
Customers are responsible for reviewing ingredient and allergen information before placing an order. Refunds will not be provided for orders placed despite known allergies unless the meal delivered differs materially from the order placed.
Refund Processing
Approved refunds are issued to the original payment method only within 5–10 business days. Processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since refund approval, contact us at support@myhealthytiffin.com.
Contact Information
For any questions about this policy or your order, email: support@myhealthytiffin.com
This Refund Policy forms part of our Terms of Service.